Menu

Terms and Conditions

General

The website, www.MyHenry.co.uk, is operated by Numatic International Ltd. Numatic International Ltd. is registered in England and Wales under company number 773331. Our registered office is Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY. Our main trading address is Millfield Road, Chard, Somerset, TA20 2GB. Our VAT number is GB 185 5172 46.

By placing an order through the MyHenry Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions are between Numatic International Ltd. ("we/us/our") and you, the user of this Website ("you/your").

Please ensure you read and understand these Terms and Conditions before placing an order through the Website. We advise you to keep a copy alongside your order details for future reference.

We reserve the right to alter these Terms and Conditions at any time, and it is your responsibility to check if changes have been made

Ordering

If you are aged under 18, you will need to get your parent/guardian’s consent before ordering.

By submitting your order, you agree to purchase any item(s) in your shopping cart from us at the price(s) detailed on the Website. Prices detailed on the Website include VAT, unless otherwise stated, and are checked regularly to ensure their accuracy. However, if, after receiving your order, we find a price has changed, we will contact you to confirm if you wish to proceed.

If, after submitting your order, you discover you have made a mistake, please contact us as soon as possible.

Payment

When placing your order, you will be directed to a secure online payment facility where you will be prompted to enter your payment information. It is your responsibility to ensure that the payment details you provide are correct.

Following successful receipt of your payment, you will be directed to a confirmation screen displaying your order details. You will also receive a confirmation email.

Your order will not be dispatched until we have received payment in full and cleared funds.

The Contract between you and us will only be formed when we have sent your Dispatch Confirmation email. If we are unable to supply any part of your order, for instance if an item is no longer in stock, we will inform you by email or telephone and we will not process your order. We will then process a refund for the full amount, including delivery costs (where applicable), for any item(s) we are unable to fulfil.

Shipping & Delivery

Same working day dispatch when payment is received before 11.30am. Orders placed after 11.30am may not be dispatched until the following working day. All machines and batteries are sent via DPD using a next day service. This signed for service; a calling card will be left detailing redelivery process if no one available. Small single accessories are sent 1st Class Royal Mail (1-2 working day service.) Please note that during peak times such as Black Friday & Christmas delivery times may be extended.

Please note that unfortunately we are not currently ablet to deliver to the whole of the UK. Delivery currently excludes Isle of Man and The Channel Islands. Products will be delivered to the delivery address you specified when placing your order. It is your responsibility to ensure that the delivery details you provide are correct.

We work hard to deliver all orders within a 48-hour window, excluding non-working days (inc. Bank Holidays.) On rare occasions, due to circumstances out of our reasonable control, delivery may take a little longer. We will not be liable for any loss or damage suffered by you, which results from an unavoidable delay in shipping or delivery for any reason other than our negligence.

Please note that if you order more than one product in a single order, they may be dispatched separately and arrive with you at different times.

Bank Holidays: please be aware we are closed on Bank Holidays. Orders placed during these times will be processed as soon as possible upon our return. For information regarding specific orders please e-mail [email protected]

How do I return an item?

All products ordered from MyHenry are covered by a 30-day return policy.

We hope that you are happy with your purchase, but if something is not quite right, please follow the steps below to help us process your return as quickly as possible.

In order to receive a refund for any part of your order, you must return the item(s) to us in their original condition, including all packaging, within 30 days of receipt.

If items are not received in their original condition and within this timeframe, we may be unable to issue a refund.

To submit a return, please contact our Customer Care Team and provide the following details:

  • Name
  • Address
  • Contact telephone number
  • Order Number
  • Product description
  • Date order was placed
  • Reason for return

Our Customer Care Team will then arrange the return carriage and help with any queries you may have.

On receipt of the return, we will issue the refund. Any funds due should appear on your bank statement within 14 working days.

Please be aware that for orders under £20, the original delivery charge may be deducted from the refund total.

Contact us

Tel: 01460 269229

Monday - Thursday (8am - 5pm)

Friday (8am - 4pm)

Can I change or cancel an order?

Unfortunately, it is not possible for an order to be changed or cancelled once it has been placed.

If you have changed your mind about an item, please follow our returns process and we will issue you with a refund as quickly as possible.

If you would like to order additional items, please place a new order through MyHenry.

Cookie Policy

We use cookies to track certain information based on your use of the MyHenry Website. Cookies are small files placed on your hard drive that help us to provide you with a more personalised experience of the Website.

We use cookies in order to better understand the behaviour of those using our Website and to help us identify areas we can improve. The information we collect includes the browser you are using, the URL you access(ed) before and after visiting our Website, which parts of our Website you visit, and your IP address.

The cookies we use are categorised into three types:

Strictly Necessary Cookies

These cookies are required for certain features of our Website to run. For example, online forms and payments. Enabling these cookies will give you the best experience of our Website.

Performance Cookies

These cookies collect information about how you use our Website. The information collected includes which areas of the Website you visit, if you make a purchase, and the details of that purchase. The information collected by these cookies is anonymous, which means we cannot identify you from it.

Functionality Cookies

These cookies allow our Website to remember your preferences. For example, any font choice, font size or colour scheme you may have set.

For instructions on how to disable cookies, please contact your web browser provider directly.

Who we are

We are Numatic International Ltd trading as MyHenry (referred to in this document as We, Us and Our)

Our registered office address is;
Numatic International Ltd
Knoll House
Knoll Road
Camberley
Surrey
GU15 3SY

We are registered with the ICO under Registration number Z5550641

Introduction

This privacy notice sets out how we use the personal information collected through this website (www.myhenry.com), via contact to our support teams by any channel or when you have purchased a vacuum cleaner from us.

Throughout this document, where we refer to Data Protection Legislation, we mean the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. When you are based in the EU, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

We are committed to meeting the requirements of the Data Protection Legislation and we have developed this privacy notice to ensure that you are aware of;

  • the personal data we collect about you,
  • what we do with your information,
  • what we do to keep your information secure, and
  • the rights and choices you have over your personal information.

We will only use your information as set out in this Privacy Policy. If we need to use your personal information for any other purpose, we will take steps to tell you and we will update this Privacy Policy.

The personal data we collect

We only collect personal information that we genuinely need and in accordance with the Data Protection Legislation.

 

The type of personal information that we will collect directly from you when you interact with our online services will include your;

  • Name
  • Telephone Number
  • Email Address
  • Postal Address

If you contact us, we will also collect additional information that will help us to deal with your query; for example details of any issues, your product serial number or accessories you may be interested in. When registering your Henry, we collect basic contact information, your product serial number and may also require a copy of your proof of purchase to fully validate future enquiries.

If you visit our website via an affiliate link, we will keep records of the affiliate link you used.

We also collect information when you engage with our social media channels. Social media offers another way for us to communicate with you, for you to communicate with us, and for you to communicate with others about our products and services. We monitor this publicly available content, as it helps us to understand what people are saying about our products and services, so that we may develop them. It also offers an additional way for us to communicate with our customers and to provide customer service.

We collect limited technical information about your visit to our site, this helps us to better understand how our customers move around, and interact with, this website.

Lawful basis for processing your personal data

We will only ever process your personal data if we have a lawful basis to do so. The lawful bases we rely on are;

  • Contract – This is where we process your information to fulfil a contractual arrangement we have made with you.
  • Consent – This is where we have asked you to provide permission to process your data for a particular purpose. Please note, if we are relying on your Consent you can withdraw your consent at any time by contacting us or using the opt out link in any emails that we send to you.
  • Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way and to manage our Dealer Network.
  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.

Your Rights

You have a number of Rights under the Data Protection Legislation. If you would like to exercise any of these rights you can contact us using the contact details in the “Contact Us” Section.

You rights under the Legislation are –

The right to be informed about our collection and use of personal data
You have the right to be informed about the collection and use of your personal data. This Privacy notice gives you this information.

Right to access your personal information
You have the right to access the personal information that we hold about. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 1 month from the point that we are able to confirm your identity. We will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

Right to correction your personal information
If any of the personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it.

Right to restrict processing
You have the right to ask us to restrict the processing of your personal data. For example, this may be because you have issues with the accuracy of the data we hold or the way we have processed your data. The right is not absolute and only applies in certain circumstances.

Right to erasure
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

Right to portability
The right to portability gives you the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives them you the right to request that a controller transmits this data directly to another controller.

Right to object
You have the right to object to our processing of some or all of the personal data that we hold about you. This is an absolute right when we use your data for direct marketing but may not apply in other circumstances where we have a compelling reason to do so, e.g., a legal obligation.

For more information about your privacy rights
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

How we use your personal data

 

We will use your personal information to;

 

Answer any questions that you have or to follow up with you on any enquiries
If you contact us through email, phone or through our website we will use your information to answer your questions and to correspond with you.

Process your order and facilitate any returns

  • We will take payment card details to process payments made to us, this is then processed by our chosen payment processors
  • We will use your address to deliver your purchases to you and to facilitate any returns
  • We will use your contact information to keep you up to date on the status of your order.

Manage our relationship with you
Once you create an account, we will use your information to

  • keep in contact with you about your order or request
  • request feedback from you about your purchase through third party review sites that we work with
  • keep a record of products you’ve purchased
  • notify you of any changes to our terms or this privacy notice.

Manage and improve our business and our interactions with you
We will use certain personal and technical information to:-

  • analyse and understand our consumer base
  • understand the effectiveness of our advertising campaigns
  • develop new products and services
  • secure our network
  • investigate and respond to service or security issues
  • to administer our website
  • to meet our legal and regulatory obligations

Manage and maintain information for your warranty/product registration
When you register your vacuum, we will use your information to maintain an accurate record of your warranty.

To promote our products and services
If you give us your permission, we will use your information to send you promotional material that we believe will be relevant to you. You can unsubscribe from these communications at any time using the unsubscribe link in our emails or by contacting us.

To manage competitions and giveaways
We periodically run competitions and giveaways on our social media channels, including Facebook and Instagram. Your information will be used to administer these competitions/giveaways, including notification of whether you are a winner and delivery of your prize.

To Prevent and Detect Crime

  • We use your account information, order history and payment history to assist in monitoring for fraudulent transaction.
  • When you register an account, or contact our call centres we use your account information and previous purchase history information to assist in confirming your identity.
  • We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

How long we retain your personal data

 

We retain a record of your personal information in order to provide you with a high quality and consistent service and to evidence the actions we have taken on your behalf.

In line with the Data Protection Legislation we only keep your personal information for the length of time we need it to

  • Deliver our services to you
  • Meet our Business needs
  • Meet our legal obligations

Who we may share your personal data with

 

In some circumstances we may need to share your personal data with third parties in order to

  • Provide you with the service that you have asked for,
  • Meet our legal obligations,
  • Run and manage our business,

We may share your personal information with;

  • Law Enforcement or other public authorities that require us to release information
  • To any organisation where it is necessary for us to establish a legal claim or to defend ourselves against such a claim.
  • Our professional advisors including accountants, legal professionals or insurers
  • Payment services providers who process payments on our behalf.
  • Delivery service companies who deliver your goods to you.
  • Providers of ancillary business support services such as Information Technology services (as a processor on our behalf).
  • Marketing service providers (as processors on our behalf) including organisations that help us communicate with you.
  • Trustpilot to request product feedback from you.
  • Any organisation in the event of the sale, merger, reorganisation, dissolution or disposal of our business. We will inform you of any such transfer or disclosure as required by law.

In all cases we

  • only provide the minimum personal information that each party requires to carry out their duties
  • only disclose personal information to organisations who we have a contractual relationship with or have an overriding legal requirement to hold the information

We partner with the Arwin Group to help us with our Affiliate Marketing online and to ensure that we make the right payments to the right affiliates. Information on how this network operates can be found in their privacy notice at https://www.awin.com/gb/privacy

International transfers of personal data

 

In some instances your personal information may be processed outside the UK and the European Economic Area.

If and when this is the case we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the UK or the EEA.

Where we need to transfer your data outside the UK or EEA we will use one of the following safeguards:

  • The use of standard contractual clauses in contracts for the transfer of personal data to third countries or
  • Transfers to a non-EEA . UK country with privacy laws that give the same protection as the EEA / UK

How we protect your personal data

 

Data security is of great importance to Us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information that we Control

At a high level we have put the below measure in place:

  • Limiting access to our buildings to those that we have determined are entitled to be there;
  • Implementing access controls to our information technology;
  • All our employees and agents who have access to or are involved in the processing of personal information are contractually obliged to protect the confidentiality of personal information;

Our websites may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites and we do not accept responsibility for those websites.

Changes to this Policy

 

We may change this Privacy Policy from time to time (for example, if the law changes). If the changes are material we will take steps to inform you.

How to contact us

If you would like to

  • exercise one of your rights as set out above,
  • have a question or a complaint about this policy, or
  • have a question or complaint about the way your personal information is processed

You can contact us via our Help Centre.

Legal Information

These Terms and Conditions form a contract between you and us. They are governed by and will be interpreted in accordance with English law. The English courts will have exclusive jurisdiction to resolve any disputes between us.

Marketing Communications

From time to time, we may contact you with offers and information regarding our products. These may take the form of either postal, email or SMS marketing communications. If you would prefer not to receive marketing communications from us, please notify us as per the below.

If you no longer wish to receive marketing communications via email, please click on the ‘unsubscribe’ link at the foot of any promotional email you have received from us. Alternatively, please contact us in writing.

If you no longer wish to receive marketing communications via post, please contact us in writing.

Once we have received your request to opt-out, we will remove you from our mailing lists immediately. However, please note that you may still receive any marketing communications that have already been processed. Therefore, please allow 90 days for marketing communications to cease completely.

Any personal information that you provide to us will be held and processed in accordance with the Data Protection Act (1998).

Promotions

Promotional offers, along with any terms and conditions, will be clearly indicated on the MyHenry website and advertised on Social Media. All promotional offers are subject to availability and we reserve the right to withdraw them at any time.   

Social Media Competitions and Giveaways 

We periodically run competitions and giveaways on our social media channels, including Facebook and Instagram. 

Competitions/giveaways are organised by Numatic International Ltd, trading as MyHenry. Numatic International Ltd. is registered in England and Wales under company number 773331. Our registered office is Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY. Our main trading address is Millfield Road, Chard, Somerset, TA20 2GB. 

 Entry into any MyHenry competitions/giveaways will be deemed as acceptance of these Terms and Conditions. 

 1 ENTRANTS 

1.1 Competitions/giveaways are open to any UK resident, aged 18 or over. Numatic International Ltd. reserves the right to ask participants for proof of age and identity. 

1.2 Employees of Numatic International Ltd., their immediate families, and anyone else involved in the running of the competition/giveaway, are not permitted to enter. 

1.3 In order to enter the competition/giveaway, participants must follow the instructions within the relevant Facebook or Instagram post.  

1.4 Numatic International Ltd. accepts no responsibility for entries that are not received for any reason beyond their reasonable control. 

1.5 Numatic International Ltd. reserves the right to reject entries from entrants not entering into the spirit of the competition/giveaway. 

1.6 If an entrant attempts to compromise the integrity or the legitimate operation of this competition/giveaway in any way, Numatic International Ltd. may seek damages from that entrant to the fullest extent permitted by law. 

1.7 Participants agree that Numatic International Ltd., its subsidiaries and affiliated companies, Facebook, Inc. and all of their respective officers, directors, employees, representatives and agents are released and will have no liability whatsoever for, and shall be held harmless by, participants against any liability for any injuries, losses and damages of any kind to person(s), or property as well as any disappointment resulting in whole or in part, directly or indirectly, from entering into this competition/giveaway, not being able to enter this competition/giveaway, or acceptance, possession, misuse or use of any prize. 

 
2 WINNERS 

2.1 Winners will be selected by Numatic International Ltd. from all correct and valid entries received during the competition period. 

2.2 Winners will be notified via a reply to their post and/or contacted via direct message within 5 working days of the competition closing. Winners must respond within 24 hours in order to claim the prize. If a winner fails to claim the prize within this timeframe, a new winner may be picked in their place.

3 PRIZE

3.1 The prize is non-negotiable and non-transferable. Numatic International Ltd. reserves the right to offer an alternative prize in the event of the original prize being unavailable. 

3.2 Winners are solely responsible for any tax liability and incidental expenses arising from the award of the prize. 

4 CONFIDENTIALITY

4.1 Numatic International Ltd. will only use personal data obtained for the purpose of administering the competition. 

4.2 Should a participant wish to access, modify, cancel or withdraw their data, they may do so at any time by emailing [email protected]  

 
5 OTHER 

5.1 Numatic International Ltd. will make every effort to ensure that the competition/giveaway runs without technical problems and is not responsible for any interruptions that may occur beyond their reasonable control. 

5.2 Numatic International Ltd. reserves the right to withdraw, revise or cancel the competition/giveaway at any time. 

5.3 The MyHenry competition/giveaway is in no way sponsored, endorsed, administered by or affiliated with Facebook or Instagram. 

5.4 These Terms and Conditions and the competition are governed by the laws of England. Should any of these provisions be or become invalid, the validity of the remaining conditions of participation shall not be affected. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of England. 
To view our full Privacy Notice, please visit: https://numatic.co.uk/about-numatic/privacy-cookie-policy/ 

 

*IMPORTANT* We have recently seen an increase in the number of fake accounts claiming to be MyHenry. These fake accounts have been contacting entrants stating they have won our competitions/giveaways. Do not follow any links sent by these fake accounts or provide any information to them. We will never ask for your card or bank details. Please report any fraudulent comments or messages you receive. If you are unsure of whether the message you have received is genuine, please contact us directly: 

Tel: 01460 269229 

Email: [email protected]  

 

Win a Henry Hoodie

Join our Henry Quick mailing list at https://www.myhenry.com/henryquick and not only will you be the first to know when Henry Quick launches, but we will also enter you into our competition to win an exclusive Henry Hoodie!

All subscribers are automatically entered into the prize draw and winners will be contacted by email at the beginning of September.

Good Luck!