Help Centre

After a while of collecting dust and dirt around the home Henry can sometimes not smell as fresh as he could. To remedy this, we would recommend first;

1. Giving him a fresh new HepaFlo Filter Bag and a wipe around the drum.
2. If he is still giving off a smell after this, you could try a MicroFresh Filter which contains activated charcoal to trap unwanted smells.

We do not recommend the use of scent beads or fragrance inside Henry, this can damage your Henry and invalidate your warranty.

Henry and friends are fitted with an automatic thermal cut-out switch. This might cut in if the machine has been running for an extended period of time. If the machine feels hot, allow it to cool down for up to an hour. Once cooled down the machine should reset itself. This is a safety feature to prevent Henry getting too hot.

Henry and friends are designed to have peak suction in a variety of situations; however, they can sometimes become blocked with debris. We would recommend checking your machine thoroughly for blockages. Click here to find out how.

Has your Henry developed a vibrating or shaking feeling whilst in use? This is usually caused by a blockage somewhere in your machine. We would recommend checking your machine thoroughly for blockages. Click here to find out how.

No. Henry and friends are designed to be used with a bag. Genuine HepaFlo Filter Bags not only collect dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our bag options.

With average usage your bag may last for up to a month. However, when you need to change your Henry’s bag is entirely dependent on personal usage. You may notice that your Henry has started to feel heavy or has less suction than before. Click here to check out our bag options.

When using Genuine Hepaflo Filter Bags, a Henry filter needs minimal cleaning. You can remove the filter and shake any excess dust into a carrier bag. Please note Henry’s filter is not washable, as this can degrade the materials of the filter or introduce moisture into your motor.

No. Henry is designed for dry use only. Please check out our wet pick-up range here.

The Stainless Steel Tubes on Henry and friends are held together by friction, which means sometimes they can get stuck together especially if dust or dirt gets trapped between the joining sections. To remove the tubes;

1. You can use a lubricant such as furniture polish to help ease them apart, remembering to pull AND twist.
2. If accessories are stuck to the tubes, we recommend gently heating the plastic (whilst taking caution to not burn yourself), which should allow them to be removed easily.

We also recommend regularly wiping tubes and accessories where they join to prevent this happening. Please note, this does not apply to Henry/Hetty Quick models as they contain different electrical components.

The UK WEEE (Waste Electrical and Electronic Equipment) Regulations aim to reduce the amount of electrical products which are incinerated or landfilled. The Regulations encourage the recovery, reuse and recycling of electrical products and their components. Producers of Electrical and Electronic Equipment (EEE) must play a part in managing end of life electrical products to protect the environment - we work in partnership with REPIC to ensure that electricals are responsibly recycled. Find out how you can do your part by visiting: repic.co.uk/consumers/

The solution outlet jets can be sensitive to incorrect solution ratio and this can sometimes  form crystals in the jets of the spray, which can cause it to become blocked. We recommend soaking the jet in warm water to help these dissolve, they can also be dislodged by carefully using a pin to clear the jet. We recommend to flush solution tubes with fresh water after every use. We also recommend to always use a low/no foam solution, such as Henry Wash and Revive at the correct dilution rate.

If your George or Henry wash is making a loud noise, check to make sure they have enough solution in the tank so the pump isn’t having to work too hard. With all wet machines, they will make a different sound once the float valve has risen. This is to prevent the machine from overfilling.

When in wet mode, check to see if the float valve has activated, as this blocks the airflow and prevents the machine from overfilling. Check for any blockages in the hoses and hose inlet. In dry mode (if applicable), we recommend checking thoroughly for blockages. Click here to find out how.

Sometimes it can appear that the solution tube is too short to fit to the bracket on the bent tube. This is not a design fault; simply rotate the bent tube and put the opposite end into the straight tube. This will bring the bracket closer to the solution tube and allow them to click together perfectly.

Henry Quick Filter Pods are designed to last on average 3 weeks, however due to their dust compacting abilities they may last for longer. Henry Quick Filter Pods are available here.

Your Henry/Hetty Quick may have a blockage. Read here to find out more about checking for blockages on your Henry Quick. If there is no blockage, this may indicate your Filter Pod is full. Please replace your Filter Pod.

Very high pile carpets or rugs can cause high pressure on the brush which will cause it to safely cut out and prevent damage to the components. Please use Henry Quick without the brush activated on high pile carpets and rugs. Henry Quick is equipped with a removable brush roll to allow easy removal of hair and debris from the floor tool. Hair can be easily removed by carefully using scissors or a stitch ripper.

It sounds like your Henry Quick may have a blockage but fear not! Henry Quick is designed to be easy to unblock should a blockage occur. Read here for more information on blockages. If there is no blockage, this may indicate your pod is full. Please replace your Henry Pod.

Is your Henry Quick no longer smelling fresh? Henry Quick Scent Pods are quick and easy to replace -

1. Gently remove the rubber cap from the top of your Quick vacuum.
2. Remove a scent pod from the outer cardboard and plastic packaging.
3. Insert the scent pod into your Quick vacuum and replace the rubber cap.
4. Switch on your Quick vacuum and enjoy the fresh fragrance you have chosen!
5. Simply change your scent pod when you can no longer smell the scent.

Check out our range of Scent Pods here.

No. Henry Quick is designed to be used with a Filter Pod. Genuine triple layer Filter Pods are not only collecting dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our Pod options.

Henry Quick is fitted with a thermal cut out switch. This might cut in if the machine has been running for an extended period. If the machine feels hot, allow it to cool down for up to an hour. Once cooled down the machine should reset itself. This is a safety feature to prevent Henry getting too hot. Henry Quick is designed to only activate with a filter Pod inserted. You can buy replacement Pods here

Our new Filter Pods for Henry and Hetty Quick are made from 60% recycled material. We’re also carbon-offsetting all our bags and pods globally, reducing our carbon impact. Using our high-efficiency Filter Pods, not only means dust free emptying, it also in turn means less Henry’s in landfill. Henry Quick pods can be disposed of quickly, cleanly, and easily in your household waste.

Henry is more popular than ever; we have seen exceptional demand over recent years and our team is currently working at full capacity. To increase production and grow our team here in Chard, Somerset, we are expanding our site to include a brand-new, 23,820sqm Henry manufacturing facility. Henry Quick has been designed and tested by our team here in the UK, but until we have the capacity to manufacture this model at our UK factory, Henry Quick is being manufactured in China. But don’t worry, Henry isn’t going anywhere. We will continue to manufacture our iconic Henry vacuum here in Somerset, along with 99% of our range. We are committed to UK manufacturing and have no plans for that to change. We have made over 15 million Henrys here in the UK and we are excited to get started on the next 15 million!

Yes. myhenry.com is owned and operated by Numatic International Limited. Our main trading address is Millfield Road, Chard, Somerset, TA20 2GB. Please be vigilant for websites who may be impersonating myhenry.com. Please contact us if you are concerned.

We accept a range of payment methods, including Visa, PayPal, PayPal Pay in 3 (subject to approval) and Mastercard.

Once an order is placed, this cannot be changed or cancelled. If you have changed your mind about an item, please follow our returns process and we will issue you with a refund as quickly as possible.

Our warehouse work hard to dispatch orders on the same working day if ordered before 11.30am. We aim to deliver all deliveries within 2-3 working days; this can sometimes be extended in times of high demand but we will endeavour to make this visible before you place an order. Please be aware that we close fully over bank holidays. Orders placed on these dates will be dispatched on our return.

We hope you are happy with your purchase but if something isn’t quite right all items ordered via myhenry.com can be returned within 30 days of delivery. No quibble.

All machines have a 3-year warranty and all parts have a 1 year warranty period, please contact us via the contact form and with the following information;

1. Your MyHenry Order Number
2. Machine serial number if applicable.
3. A description of the issue you are experiencing.

Our Customer Care Team will then arrange the return carriage and help with any queries you may have. On receipt of the return, we will issue your refund. Any funds due should appear on your bank statement within 14 working days.

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