Policies

MyHenry Website Privacy Notice

Who we are

We are Numatic International Ltd trading as MyHenry (referred to in this document as We, Us and Our)

Our registered office address is;

Numatic International Ltd
Knoll House
Knoll Road
Camberley
Surrey
GU15 3SY

We are registered with the ICO under Registration number Z5550641

Introduction

This privacy notice sets out how we use the personal information collected through this website (www.myhenry.com), via contact to our support teams by any channel or when you have purchased a vacuum cleaner from us.

Throughout this document, where we refer to Data Protection Legislation, we mean the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. When you are based in the EU, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

We are committed to meeting the requirements of the Data Protection Legislation and we have developed this privacy notice to ensure that you are aware of;

the personal data we collect about you,
what we do with your information,
what we do to keep your information secure, and
the rights and choices you have over your personal information.

We will only use your information as set out in this Privacy Policy. If we need to use your personal information for any other purpose, we will take steps to tell you and we will update this Privacy Policy.

The personal data we collect

We only collect personal information that we genuinely need and in accordance with the Data Protection Legislation.

The type of personal information that we will collect directly from you when you interact with our online services will include your;

Name
Telephone Number
Email Address
Postal Address

If you contact us, we will also collect additional information that will help us to deal with your query; for example details of any issues, your product serial number or accessories you may be interested in. When registering your Henry, we collect basic contact information, your product serial number and may also require a copy of your proof of purchase to fully validate future enquiries.

If you visit our website via an affiliate link, we will keep records of the affiliate link you used.

We also collect information when you engage with our social media channels. Social media offers another way for us to communicate with you, for you to communicate with us, and for you to communicate with others about our products and services. We monitor this publicly available content, as it helps us to understand what people are saying about our products and services, so that we may develop them. It also offers an additional way for us to communicate with our customers and to provide customer service.

We collect limited technical information about your visit to our site, this helps us to better understand how our customers move around, and interact with, this website.

Lawful basis for processing your personal data

We will only ever process your personal data if we have a lawful basis to do so. The lawful bases we rely on are;

Contract – This is where we process your information to fulfil a contractual arrangement we have made with you.
Consent – This is where we have asked you to provide permission to process your data for a particular purpose. Please note, if we are relying on your Consent you can withdraw your consent at any time by contacting us or using the opt out link in any emails that we send to you.
Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way and to manage our Dealer Network.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.

Your Rights

You have a number of Rights under the Data Protection Legislation. If you would like to exercise any of these rights you can contact us using the contact details in the “Contact Us” Section.

You rights under the Legislation are –

The right to be informed about our collection and use of personal data

You have the right to be informed about the collection and use of your personal data. This Privacy notice gives you this information.

Right to access your personal information

You have the right to access the personal information that we hold about. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 1 month from the point that we are able to confirm your identity. We will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

Right to correction your personal information

If any of the personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it.

Right to restrict processing

You have the right to ask us to restrict the processing of your personal data. For example, this may be because you have issues with the accuracy of the data we hold or the way we have processed your data. The right is not absolute and only applies in certain circumstances.

Right to erasure

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

Right to portability

The right to portability gives you the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives them you the right to request that a controller transmits this data directly to another controller.

Right to object

You have the right to object to our processing of some or all of the personal data that we hold about you. This is an absolute right when we use your data for direct marketing but may not apply in other circumstances where we have a compelling reason to do so, e.g., a legal obligation.

For more information about your privacy rights

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

How we use your personal data

We will use your personal information to;

Answer any questions that you have or to follow up with you on any enquiries

If you contact us through email, phone or through our website we will use your information to answer your questions and to correspond with you.

Process your order and facilitate any returns

We will take payment card details to process payments made to us, this is then processed by our chosen payment processors
We will use your address to deliver your purchases to you and to facilitate any returns
We will use your contact information to keep you up to date on the status of your order.

Manage our relationship with you

Once you create an account, we will use your information to

keep in contact with you about your order or request
request feedback from you about your purchase through third party review sites that we work with
keep a record of products you’ve purchased
notify you of any changes to our terms or this privacy notice.

Manage and improve our business and our interactions with you

We will use certain personal and technical information to:-

analyse and understand our consumer base
understand the effectiveness of our advertising campaigns
develop new products and services
secure our network
investigate and respond to service or security issues
to administer our website
to meet our legal and regulatory obligations

Manage and maintain information for your warranty/product registration

When you register your vacuum, we will use your information to maintain an accurate record of your warranty.

To promote our products and services

If you give us your permission, we will use your information to send you promotional material that we believe will be relevant to you.

You can unsubscribe from these communications at any time using the unsubscribe link in our emails or by contacting us.

To manage competitions and giveaways

We periodically run competitions and giveaways on our social media channels, including Facebook and Instagram. Your information will be used to administer these competitions/giveaways, including notification of whether you are a winner and delivery of your prize.

To Prevent and Detect Crime

We use your account information, order history and payment history to assist in monitoring for fraudulent transaction.
When you register an account, or contact our call centres we use your account information and previous purchase history information to assist in confirming your identity.
We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

How long we retain your personal data

We retain a record of your personal information in order to provide you with a high quality and consistent service and to evidence the actions we have taken on your behalf.

In line with the Data Protection Legislation we only keep your personal information for the length of time we need it to

Deliver our services to you
Meet our Business needs
Meet our legal obligations

Who we may share your personal data with

In some circumstances we may need to share your personal data with third parties in order to

Provide you with the service that you have asked for,
Meet our legal obligations,
Run and manage our business,

We may share your personal information with;

Law Enforcement or other public authorities that require us to release information
To any organisation where it is necessary for us to establish a legal claim or to defend ourselves against such a claim.
Our professional advisors including accountants, legal professionals or insurers
Payment services providers who process payments on our behalf.
Delivery service companies who deliver your goods to you.
Providers of ancillary business support services such as Information Technology services (as a processor on our behalf).
Marketing service providers (as processors on our behalf) including organisations that help us communicate with you.
Trustpilot to request product feedback from you.
Any organisation in the event of the sale, merger, reorganisation, dissolution or disposal of our business. We will inform you of any such transfer or disclosure as required by law.

In all cases we

only provide the minimum personal information that each party requires to carry out their duties
only disclose personal information to organisations who we have a contractual relationship with or have an overriding legal requirement to hold the information

We partner with the Arwin Group to help us with our Affiliate Marketing online and to ensure that we make the right payments to the right affiliates. Information on how this network operates can be found in their privacy notice at https://www.awin.com/gb/privacy

International transfers of personal data

In some instances your personal information may be processed outside the UK and the European Economic Area.

If and when this is the case we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the UK or the EEA.

Where we need to transfer your data outside the UK or EEA we will use one of the following safeguards:

The use of standard contractual clauses in contracts for the transfer of personal data to third countries or
Transfers to a non-EEA . UK country with privacy laws that give the same protection as the EEA / UK

How we protect your personal data

Data security is of great importance to Us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information that we Control

At a high level we have put the below measure in place:

Limiting access to our buildings to those that we have determined are entitled to be there;
Implementing access controls to our information technology;
All our employees and agents who have access to or are involved in the processing of personal information are contractually obliged to protect the confidentiality of personal information;

Our websites may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites and we do not accept responsibility for those websites.

Cookies

We use cookies to track certain information based on your use of the MyHenry Website. Cookies are small files placed on your device that help to;

ensure our website works as you would expect,
provide you with a more personalised experience,
better understand the behaviour of those using our Website
identify areas we can improve.

The information we collect includes the browser you are using, the URL you access(ed) before and after visiting our Website, which parts of our Website you visit, and your IP address.

You have some control over which cookies we use across the site. We have categorised the cookies into three groups in order to give you this control;

Essential

These cookies are required for certain features of our Website to run. For example, online forms, payments, security and remembering your choices.

Marketing

Marketing cookies are used to track and collect actions across the website. These cookies store user data and behaviour information, which allows us and our advertising partners to show you relevant information.

Google Analytics

These cookies relate to the Google Analytics service and collect information that enables us to report about how our site is being used.

Changes to this Policy

We may change this Privacy Policy from time to time (for example, if the law changes). If the changes are material we will take steps to inform you.

How to contact us

If you would like to

exercise one of your rights as set out above,
have a question or a complaint about this policy, or
have a question or complaint about the way your personal information is processed

You can contact us via our Help Centre.